Shipping & Returns Details
Buying From Us
Our products are offered for sale to the UK, European Union member states and the USA only. We regret we do not deliver to countries outside of these areas.
You can purchase products from our online shop. Please allow 1-2 days for your order to be processed and a further 2-3 days for shipping.
All prices quoted on this website are ex delivery which is chargeable at cost according to the size of your purchase. We tend to use Royal Mail for smaller orders since this is usually the most cost effective service for our customers. The prices quoted online do not constitute an offer and may be amended at anytime at our discretion. VAT is not applicable on any of our products currently.
All purchases are shipped once funds have cleared our account.
Our preferred payment method for online transactions is PayPal which affords both us and you one of the best security for online transactions and also offers a high degree of protection for online buyers who have a PayPal account. However, you do not need to have a PayPal account to buy from us. PayPal supports all major credit and debit cards whether you have an account with them or not.
By law, we are required (and happy) to offer a 7 day returns policy. Any claim that goods have been delivered damaged, or are not of the correct quality according to their description must be notified by the customer to the company in writing within 7 working days of receipt of the goods.
Provided that the goods have been stored correctly, we will offer a full refund or exchange of the goods to a similar value of the original order, if preferred. Correct storage is the customer's responsibility. Advice on correct storage is provided upon on request.
It is the responsibility of the customer to ensure that products are appropriately used. All representations, warranties, conditions or terms relating to fitness for purposes, are excluded to the fullest extent permitted by law and the company accepts no liability. While we provide, by law, appropriate warnings for certain products with known therapeutic side-effects for certain groups of people (for example, it is recommended that expectant mothers do not use products containing certain essential oils) customers should satisfy themselves as to the suitability of products for themselves or on behalf of others before purchase. We accept no responsibility for wrongful purchase.
We currently apply a special offer fixed shipping charge of £3.25 for UK mainland orders (see below). For Northern Ireland, Republic of Ireland, Highlands & Islands, European Union and United States all orders are shipped tracked and signed for which carries a postal surcharge payable in addition. For non UK mainland orders, we will notify you of the excess shipping charges which are payable prior to the order being shipped. Please contact us on 01228 586546 for more details. We regret that we do not currently sell to countries outside of these areas.
To keep delivery costs as low as possible, for UK mainland orders we normally use Royal Mail packet delivery sevice which normally takes 3 days to be delivered. We also use other mainstream couriers for more urgent orders. If you require next day delivery or something sooner than 3 days please call us on 01768 800200 to let us know. All shipping is charged at cost price according to order weight.
From time to time the Royal Mail amends its pricing schedules. We reserve the right to amend shipping charges without notice. Customers will be notified of any change to delivery charges before their order is accepted.
International Shipping Charges
Paypal enables us to provide automatic postage calculations for the UK, however, automatic postage calculations do not extend to international destinations. For all non-uk orders we use a 'signed for' service from the Royal Mail. In the majority of cases this service carries a surcharge dependent upon order weight and country of destination.
We will notify you via email of any additional delivery charges before your order is processed and how to pay the additional premium.